FAQ

Here are some FAQ’s about T-mobile customer service.

How do I register for My T-Mobile?

You can register for My T-mobile by going to the website, clicking the register button and following the simple on-screen instructions.

How do I change my price plan?

You can change your price plan by going to the “my price plan” page within My T-Mobile and your options will be displayed. Select one and follow the steps.

What is classed as usage outside my allowance?

Some activities mean extra charges. Examples include calls or texts to numbers abroad, 0845 numbers and your voicemail. Check the details of your price plan for more information.

How can I top up on pay-as-you-go?

You can top up your credit by registering your bank card and texting 150, using an E-top up card, by purchasing a voucher from a store or by using an ATM.

How can I pay my bill?

You can pay your bill by Direct Debit, My T-Mobile, online, by bank transfer or by text.